{"id":3951,"date":"2025-12-09T09:10:13","date_gmt":"2025-12-09T09:10:13","guid":{"rendered":"https:\/\/labodiamonds.com\/?page_id=3951"},"modified":"2026-05-03T13:56:57","modified_gmt":"2026-05-03T13:56:57","slug":"shipping-return-policy","status":"publish","type":"page","link":"https:\/\/labodiamonds.com\/fr\/shipping-return-policy\/","title":{"rendered":"Shipping &#038; Return Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3951\" class=\"elementor elementor-3951\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-5b8c434 e-flex e-con-boxed e-con e-parent\" data-id=\"5b8c434\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f93bea color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"6f93bea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"349\" data-end=\"398\"><strong data-start=\"351\" data-end=\"398\">Shipping &amp; Return Policy \u2014 LabODiamonds.com<\/strong><\/h1><p data-start=\"400\" data-end=\"428\"><strong data-start=\"400\" data-end=\"428\">Last updated: 07-12-2025<\/strong><\/p><p data-start=\"430\" data-end=\"701\">LabODiamonds.com (\u201cwe\u201d, \u201cour\u201d, \u201cus\u201d) provides secure, insured, and reliable worldwide shipping for all lab-grown diamonds and jewelry. This policy explains how shipping works, how returns are handled, and what customers can expect for both standard and custom-made items.<\/p><h1 data-start=\"708\" data-end=\"732\"><strong data-start=\"710\" data-end=\"732\">1. Shipping Policy<\/strong><\/h1><h2 data-start=\"734\" data-end=\"771\"><strong data-start=\"737\" data-end=\"771\">1.1 Worldwide Express Shipping<\/strong><\/h2><p data-start=\"772\" data-end=\"853\">We offer fast, fully insured worldwide delivery through trusted express couriers.<\/p><p data-start=\"855\" data-end=\"877\">All shipments include:<\/p><ul data-start=\"878\" data-end=\"977\"><li data-start=\"878\" data-end=\"911\"><p data-start=\"880\" data-end=\"911\">Full insurance until delivery<\/p><\/li><li data-start=\"912\" data-end=\"934\"><p data-start=\"914\" data-end=\"934\">Real-time tracking<\/p><\/li><li data-start=\"935\" data-end=\"957\"><p data-start=\"937\" data-end=\"957\">Discreet packaging<\/p><\/li><li data-start=\"958\" data-end=\"977\"><p data-start=\"960\" data-end=\"977\">Secure handling<\/p><\/li><\/ul><p data-start=\"979\" data-end=\"1062\">Your order remains <strong data-start=\"998\" data-end=\"1014\">100% insured<\/strong> until it is signed for at the delivery address.<\/p><h2 data-start=\"1069\" data-end=\"1099\"><strong data-start=\"1072\" data-end=\"1099\">1.2 Delivery Timeframes<\/strong><\/h2><h3 data-start=\"1101\" data-end=\"1143\"><strong data-start=\"1105\" data-end=\"1143\">A. Orders Above \u20ac1,000 (Excl. VAT)<\/strong><\/h3><ul data-start=\"1144\" data-end=\"1232\"><li data-start=\"1144\" data-end=\"1174\"><p data-start=\"1146\" data-end=\"1174\"><strong data-start=\"1146\" data-end=\"1172\">Free Priority Shipping<\/strong><\/p><\/li><li data-start=\"1175\" data-end=\"1232\"><p data-start=\"1177\" data-end=\"1232\">Delivery within <strong data-start=\"1193\" data-end=\"1213\">1\u20135 working days<\/strong> (after production)<\/p><\/li><\/ul><h3 data-start=\"1234\" data-end=\"1276\"><strong data-start=\"1238\" data-end=\"1276\">B. Orders Under \u20ac1,000 (Excl. VAT)<\/strong><\/h3><ul data-start=\"1277\" data-end=\"1346\"><li data-start=\"1277\" data-end=\"1305\"><p data-start=\"1279\" data-end=\"1305\"><strong data-start=\"1279\" data-end=\"1305\">Free standard shipping<\/strong><\/p><\/li><li data-start=\"1306\" data-end=\"1346\"><p data-start=\"1308\" data-end=\"1346\">Delivery within <strong data-start=\"1324\" data-end=\"1346\">3\u201320 business days<\/strong><\/p><\/li><\/ul><h3 data-start=\"1348\" data-end=\"1390\"><strong data-start=\"1352\" data-end=\"1390\">C. Priority Upgrade (EU Countries)<\/strong><\/h3><p data-start=\"1391\" data-end=\"1664\">For the following countries, orders under \u20ac1,000 can be upgraded to Priority Shipping for <strong data-start=\"1481\" data-end=\"1500\">\u20ac50 (excl. VAT)<\/strong>:<br \/>Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, UK<br data-start=\"1630\" data-end=\"1633\" \/><strong data-start=\"1633\" data-end=\"1646\">Delivery:<\/strong> 3\u20135 business days<\/p><h3 data-start=\"1666\" data-end=\"1705\"><strong data-start=\"1670\" data-end=\"1705\">D. Central &amp; Eastern EU Regions<\/strong><\/h3><p data-start=\"1706\" data-end=\"1921\">Shipping fee: <strong data-start=\"1720\" data-end=\"1739\">\u20ac50 (excl. VAT)<\/strong><br data-start=\"1739\" data-end=\"1742\" \/>Countries: Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, Slovenia<br data-start=\"1887\" data-end=\"1890\" \/><strong data-start=\"1890\" data-end=\"1903\">Delivery:<\/strong> 3\u20135 business days<\/p><h3 data-start=\"1923\" data-end=\"1966\"><strong data-start=\"1927\" data-end=\"1966\">E. International \/ Non-EU Shipments<\/strong><\/h3><p data-start=\"1967\" data-end=\"2044\">Shipping charges depend on the destination and are confirmed before dispatch.<\/p><h2 data-start=\"2051\" data-end=\"2090\"><strong data-start=\"2054\" data-end=\"2090\">1.3 Customs, VAT &amp; Import Duties<\/strong><\/h2><ul data-start=\"2091\" data-end=\"2424\"><li data-start=\"2091\" data-end=\"2165\"><p data-start=\"2093\" data-end=\"2165\">EU customers pay <strong data-start=\"2110\" data-end=\"2121\">21% VAT<\/strong> (based on EU billing &amp; shipping address).<\/p><\/li><li data-start=\"2166\" data-end=\"2214\"><p data-start=\"2168\" data-end=\"2214\">Non-EU customers <strong data-start=\"2185\" data-end=\"2211\">do not pay Belgian VAT<\/strong>.<\/p><\/li><li data-start=\"2215\" data-end=\"2324\"><p data-start=\"2217\" data-end=\"2324\">Your local customs may charge import VAT, duties, or fees \u2014 these are the responsibility of the customer.<\/p><\/li><li data-start=\"2325\" data-end=\"2424\"><p data-start=\"2327\" data-end=\"2424\">Detailed VAT and customs rules are available in our <strong data-start=\"2379\" data-end=\"2423\">VAT, Tax &amp; International Shipping Policy<\/strong>.<\/p><\/li><\/ul><h2 data-start=\"2431\" data-end=\"2476\"><strong data-start=\"2434\" data-end=\"2476\">1.4 Lost, Delayed, or Damaged Packages<\/strong><\/h2><p data-start=\"2477\" data-end=\"2559\">All orders are <strong data-start=\"2492\" data-end=\"2509\">fully insured<\/strong>.<br data-start=\"2510\" data-end=\"2513\" \/>If your package is lost or damaged in transit:<\/p><ul data-start=\"2560\" data-end=\"2660\"><li data-start=\"2560\" data-end=\"2600\"><p data-start=\"2562\" data-end=\"2600\">We handle the claim with the courier<\/p><\/li><li data-start=\"2601\" data-end=\"2660\"><p data-start=\"2603\" data-end=\"2660\">You receive a replacement or full refund once confirmed<\/p><\/li><\/ul><p data-start=\"2662\" data-end=\"2773\">Delays caused by customs, weather, or courier issues are outside our control, but we will assist at every step.<\/p><h1 data-start=\"2780\" data-end=\"2817\"><strong data-start=\"2782\" data-end=\"2817\">2. Return &amp; Cancellation Policy<\/strong><\/h1><p data-start=\"2819\" data-end=\"3013\">We take pride in offering high-quality, made-to-order lab-grown diamond jewelry. We understand that circumstances may change, and therefore we offer a <strong data-start=\"2970\" data-end=\"2994\">14-day return window<\/strong> on eligible items.<\/p><h2 data-start=\"3020\" data-end=\"3054\"><strong data-start=\"3023\" data-end=\"3054\">2.1 Eligibility for Returns<\/strong><\/h2><h3 data-start=\"3055\" data-end=\"3077\"><strong data-start=\"3059\" data-end=\"3077\">Eligible Items<\/strong><\/h3><ul data-start=\"3078\" data-end=\"3151\"><li data-start=\"3078\" data-end=\"3104\"><p data-start=\"3080\" data-end=\"3104\">Standard jewelry items<\/p><\/li><li data-start=\"3105\" data-end=\"3151\"><p data-start=\"3107\" data-end=\"3151\">Loose lab-grown diamonds (with conditions)<\/p><\/li><\/ul><h3 data-start=\"3153\" data-end=\"3173\"><strong data-start=\"3157\" data-end=\"3173\">Not Eligible<\/strong><\/h3><ul data-start=\"3174\" data-end=\"3307\"><li data-start=\"3174\" data-end=\"3197\"><p data-start=\"3176\" data-end=\"3197\">Custom-made jewelry<\/p><\/li><li data-start=\"3198\" data-end=\"3232\"><p data-start=\"3200\" data-end=\"3232\">Personalized or engraved items<\/p><\/li><li data-start=\"3233\" data-end=\"3275\"><p data-start=\"3235\" data-end=\"3275\">Items where the diamond seal is broken<\/p><\/li><li data-start=\"3276\" data-end=\"3307\"><p data-start=\"3278\" data-end=\"3307\">Damaged or altered products<\/p><\/li><\/ul><hr data-start=\"3309\" data-end=\"3312\" \/><h2 data-start=\"3314\" data-end=\"3365\"><strong data-start=\"3317\" data-end=\"3365\">2.2 General Jewelry Returns (Standard Items)<\/strong><\/h2><h3 data-start=\"3367\" data-end=\"3392\"><strong data-start=\"3371\" data-end=\"3392\">Return Conditions<\/strong><\/h3><ul data-start=\"3393\" data-end=\"3498\"><li data-start=\"3393\" data-end=\"3447\"><p data-start=\"3395\" data-end=\"3447\">Must request return within <strong data-start=\"3422\" data-end=\"3433\">14 days<\/strong> of delivery<\/p><\/li><li data-start=\"3448\" data-end=\"3498\"><p data-start=\"3450\" data-end=\"3498\">Items must be unused and in original packaging<\/p><\/li><\/ul><h3 data-start=\"3500\" data-end=\"3525\"><strong data-start=\"3504\" data-end=\"3525\">Refund Deductions<\/strong><\/h3><p data-start=\"3526\" data-end=\"3575\">To cover preparation, admin, and quality control:<\/p><ul data-start=\"3576\" data-end=\"3647\"><li data-start=\"3576\" data-end=\"3647\"><p data-start=\"3578\" data-end=\"3647\"><strong data-start=\"3578\" data-end=\"3595\">20% deduction<\/strong> (minimum <strong data-start=\"3605\" data-end=\"3623\">\u20ac180 excl. VAT<\/strong>) on the refund amount<\/p><\/li><\/ul><h3 data-start=\"3649\" data-end=\"3672\"><strong data-start=\"3653\" data-end=\"3672\">Return Shipping<\/strong><\/h3><ul data-start=\"3673\" data-end=\"3828\"><li data-start=\"3673\" data-end=\"3732\"><p data-start=\"3675\" data-end=\"3732\">Return shipping costs are the customer\u2019s responsibility<\/p><\/li><li data-start=\"3733\" data-end=\"3766\"><p data-start=\"3735\" data-end=\"3766\">We recommend insured shipping<\/p><\/li><li data-start=\"3767\" data-end=\"3828\"><p data-start=\"3769\" data-end=\"3828\">We are not responsible for lost or damaged return parcels<\/p><\/li><\/ul><h2 data-start=\"3835\" data-end=\"3877\"><strong data-start=\"3838\" data-end=\"3877\">2.3 Returns for Custom-Made Jewelry<\/strong><\/h2><p data-start=\"3878\" data-end=\"4003\">Custom-made and personalized items are <strong data-start=\"3917\" data-end=\"3954\">not eligible for standard refunds<\/strong>, in accordance with EU consumer protection laws.<\/p><p data-start=\"4005\" data-end=\"4013\">Process:<\/p><ol data-start=\"4014\" data-end=\"4242\"><li data-start=\"4014\" data-end=\"4081\"><p data-start=\"4017\" data-end=\"4081\">Once the item is returned, we assess material and stone value.<\/p><\/li><li data-start=\"4082\" data-end=\"4127\"><p data-start=\"4085\" data-end=\"4127\">A buyback offer is sent to the customer.<\/p><\/li><li data-start=\"4128\" data-end=\"4192\"><p data-start=\"4131\" data-end=\"4192\">If accepted \u2192 refund is processed within <strong data-start=\"4172\" data-end=\"4189\">up to 90 days<\/strong>.<\/p><\/li><li data-start=\"4193\" data-end=\"4242\"><p data-start=\"4196\" data-end=\"4242\">If declined \u2192 item is returned free of charge.<\/p><\/li><\/ol><h2 data-start=\"4249\" data-end=\"4291\"><strong data-start=\"4252\" data-end=\"4291\">2.4 Loose Lab-Grown Diamond Returns<\/strong><\/h2><h3 data-start=\"4293\" data-end=\"4311\"><strong data-start=\"4297\" data-end=\"4311\">Conditions<\/strong><\/h3><ul data-start=\"4312\" data-end=\"4461\"><li data-start=\"4312\" data-end=\"4395\"><p data-start=\"4314\" data-end=\"4395\">Diamonds must be <strong data-start=\"4331\" data-end=\"4341\">sealed<\/strong>, <strong data-start=\"4343\" data-end=\"4362\">laser-inscribed<\/strong>, and in <strong data-start=\"4371\" data-end=\"4393\">original condition<\/strong><\/p><\/li><li data-start=\"4396\" data-end=\"4461\"><p data-start=\"4398\" data-end=\"4461\">If the seal is broken or tampered, <strong data-start=\"4433\" data-end=\"4446\">no refund<\/strong> will be issued<\/p><\/li><\/ul><h3 data-start=\"4463\" data-end=\"4488\"><strong data-start=\"4467\" data-end=\"4488\">Refund Deductions<\/strong><\/h3><ul data-start=\"4489\" data-end=\"4653\"><li data-start=\"4489\" data-end=\"4528\"><p data-start=\"4491\" data-end=\"4528\">20% deduction (min. \u20ac180 excl. VAT)<\/p><\/li><li data-start=\"4529\" data-end=\"4584\"><p data-start=\"4531\" data-end=\"4584\">Market fluctuations on diamond value may also apply<\/p><\/li><li data-start=\"4585\" data-end=\"4653\"><p data-start=\"4587\" data-end=\"4653\">For custom-made settings: non-refundable <strong data-start=\"4628\" data-end=\"4643\">35% deposit<\/strong> applies<\/p><\/li><\/ul><h3 data-start=\"4655\" data-end=\"4678\"><strong data-start=\"4659\" data-end=\"4678\">Refund Timeline<\/strong><\/h3><p data-start=\"4679\" data-end=\"4744\">Refunds for diamonds may take <strong data-start=\"4709\" data-end=\"4726\">up to 90 days<\/strong> after inspection.<\/p><h2 data-start=\"4751\" data-end=\"4785\"><strong data-start=\"4754\" data-end=\"4785\">2.5 How to Request a Return<\/strong><\/h2><p data-start=\"4786\" data-end=\"4800\">Email us with:<\/p><ul data-start=\"4801\" data-end=\"4855\"><li data-start=\"4801\" data-end=\"4813\"><p data-start=\"4803\" data-end=\"4813\">Order ID<\/p><\/li><li data-start=\"4814\" data-end=\"4835\"><p data-start=\"4816\" data-end=\"4835\">Reason for return<\/p><\/li><li data-start=\"4836\" data-end=\"4855\"><p data-start=\"4838\" data-end=\"4855\">Product details<\/p><\/li><\/ul><p data-start=\"4857\" data-end=\"4893\">We will guide you through the steps.<\/p><p data-start=\"4895\" data-end=\"4927\"><strong data-start=\"4895\" data-end=\"4905\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4906\" data-end=\"4927\">info@labodiamonds.com<\/a><\/p><h2 data-start=\"4934\" data-end=\"4973\"><strong data-start=\"4937\" data-end=\"4973\">2.6 Cancellation Before Shipping<\/strong><\/h2><p data-start=\"4974\" data-end=\"5058\">Orders can be cancelled within the first <strong data-start=\"5015\" data-end=\"5027\">24 hours<\/strong> if production has not started.<\/p><p data-start=\"5060\" data-end=\"5084\">If production has begun:<\/p><ul data-start=\"5085\" data-end=\"5191\"><li data-start=\"5085\" data-end=\"5134\"><p data-start=\"5087\" data-end=\"5134\">Standard 20% deduction (minimum \u20ac180) applies<\/p><\/li><li data-start=\"5135\" data-end=\"5191\"><p data-start=\"5137\" data-end=\"5191\">For custom orders, the 35% deposit is non-refundable<\/p><\/li><\/ul><h1 data-start=\"5198\" data-end=\"5229\"><strong data-start=\"5200\" data-end=\"5229\">3. Post-Delivery Warranty<\/strong><\/h1><p data-start=\"5231\" data-end=\"5314\">We provide a <strong data-start=\"5244\" data-end=\"5272\">14-day inspection period<\/strong> after delivery for manufacturing defects.<\/p><p data-start=\"5316\" data-end=\"5341\">If a defect is confirmed:<\/p><ul data-start=\"5342\" data-end=\"5398\"><li data-start=\"5342\" data-end=\"5398\"><p data-start=\"5344\" data-end=\"5398\">Item will be <strong data-start=\"5357\" data-end=\"5381\">repaired or replaced<\/strong> free of charge<\/p><\/li><\/ul><h3 data-start=\"5400\" data-end=\"5427\"><strong data-start=\"5404\" data-end=\"5427\">Additional Benefits<\/strong><\/h3><ul data-start=\"5428\" data-end=\"5543\"><li data-start=\"5428\" data-end=\"5458\"><p data-start=\"5430\" data-end=\"5458\"><strong data-start=\"5430\" data-end=\"5456\">One-time free resizing<\/strong><\/p><\/li><li data-start=\"5459\" data-end=\"5543\"><p data-start=\"5461\" data-end=\"5543\"><strong data-start=\"5461\" data-end=\"5486\">Professional cleaning<\/strong> and full inspection<br data-start=\"5506\" data-end=\"5509\" \/>(Customer pays shipping both ways)<\/p><\/li><\/ul><h3 data-start=\"5545\" data-end=\"5567\"><strong data-start=\"5549\" data-end=\"5567\">Important Note<\/strong><\/h3><p data-start=\"5568\" data-end=\"5705\">We are not responsible for diamonds or gemstones that fall out after delivery.<br data-start=\"5646\" data-end=\"5649\" \/>We strongly recommend insuring your jewelry immediately.<\/p><h1 data-start=\"5712\" data-end=\"5746\"><strong data-start=\"5714\" data-end=\"5746\">4. Return Processing Address<\/strong><\/h1><p data-start=\"5748\" data-end=\"5794\">All returns are handled by our parent company:<\/p><p data-start=\"5796\" data-end=\"5894\"><strong data-start=\"5796\" data-end=\"5819\">Belgium Diamonds BV<\/strong><br data-start=\"5819\" data-end=\"5822\" \/>Hoveniersstraat 2,<br data-start=\"5840\" data-end=\"5843\" \/>ADC Building, Office 322,<br data-start=\"5868\" data-end=\"5871\" \/>Antwerp 2018, Belgium<\/p><h1 data-start=\"5901\" data-end=\"5926\"><strong data-start=\"5903\" data-end=\"5926\">5. Need Assistance?<\/strong><\/h1><p data-start=\"5928\" data-end=\"5991\">For questions about shipping, returns, taxes, or documentation:<\/p><p data-start=\"5993\" data-end=\"6132\"><strong data-start=\"5993\" data-end=\"6003\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"6004\" data-end=\"6025\">info@labodiamonds.com<\/a><br data-start=\"6025\" data-end=\"6028\" \/><strong data-start=\"6028\" data-end=\"6040\">Company:<\/strong> Belgium Diamonds BV<br data-start=\"6060\" data-end=\"6063\" \/><strong data-start=\"6063\" data-end=\"6075\">Address:<\/strong> Hoveniersstraat 2, Office 322, Antwerpen 2018, Belgium<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Return Policy \u2014 LabODiamonds.com Last updated: 07-12-2025 LabODiamonds.com (\u201cwe\u201d, \u201cour\u201d, \u201cus\u201d) provides secure, insured, and reliable worldwide shipping<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3951","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/labodiamonds.com\/fr\/wp-json\/wp\/v2\/pages\/3951","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/labodiamonds.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/labodiamonds.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/labodiamonds.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/labodiamonds.com\/fr\/wp-json\/wp\/v2\/comments?post=3951"}],"version-history":[{"count":4,"href":"https:\/\/labodiamonds.com\/fr\/wp-json\/wp\/v2\/pages\/3951\/revisions"}],"predecessor-version":[{"id":3955,"href":"https:\/\/labodiamonds.com\/fr\/wp-json\/wp\/v2\/pages\/3951\/revisions\/3955"}],"wp:attachment":[{"href":"https:\/\/labodiamonds.com\/fr\/wp-json\/wp\/v2\/media?parent=3951"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}